Bill is a subject matter expert on Cultural; Indigenous; Generational; and Diversity & Inclusiveness with respect to Awareness, Unconscious Bias, Understanding, and Sensitivity Skills.
We provide training and coaching to clients on building successful relationships, both in business and/or your personal life, with individuals from different cultures; different generations; Indigenous Peoples; and/or providing skills on the application in the workplace of the “Best Practices” of Diversity and Inclusion.
In-Person or Video-Conferencing Delivery of Training & Coaching: We are glad to deliver customized training and coaching personally or by video-conferencing. Both In-Person or Video-Conferencing training or coaching can be provided in one or more webinars/meetings.
Customization Process: To ensure our clients achieve the highest possible ROI from our training/ coaching/or keynote presentation, we identify the various challenges clients are facing. We provide them with the insights and skills training they need to overcome the gaps and barriers that are limiting their success.
Content: The content of our training/coaching/keynotes is based on both state-of-the-art skill sets and on-line tools to ensure we provide the highest possible value to our clients. We provide practical and actionable solutions.
Complimentary Post-Training Coaching: For clients receiving customized training, we back our training with two months of complimentary individualized or group post-training coaching. After that, coaching is provided at a reasonable fee.
We are a full service firm: A: BUSINESS TRAINING: The talent of an organization’s employees is a critical pillar to business success. It is also a powerful “competitive edge”. We offer our suite of sensitivity training in important areas of business:
- Customer Service and Sales: We provide in-depth customer service and/or sales training so that our clients can exceed the expectations of customers and prospects of different Cultures; Indigenous bands/Nations; or different Generations.
- Workplace: Personal and Management success at work is achieved by both understanding and exceeding the expectations of employees with different cultural and/or different generational backgrounds. We offers state-of-the-art training in key business areas such as cross cultural and/or cross generational management and building and/or managing strong multicultural teams.
- Diversity & Inclusion: We specialize on implementing the “Best Practices” of diversity and inclusion in the workplace with respect to employees of different cultures; employees from different generations; and Indigenous and Native American Peoples.
B: RELATIONSHIP TRAINING: Success in building strong cross-cultural and/or cross-generational relationships is achieved through understanding different cultures and/or different generations combined with state-of-the-art training in the human relationship skills valued by individuals from different cultures or different generations.
Presentations have been made to Royal Bank of Canada; Human Resources Professional Association (HRPA); World Trade Center (Toronto); Halton Region; Reliance Home Comfort; Home Hardware; ICSA (International Customer Service Association)-Toronto Chapter; Mississauga Board of Trade; Hopedale Dental Clinic; Active Chiropractic & Message Therapy; CSAE (Canadian Society of Association Executives); Toronto Real Estate Board; The Oakville, Milton and District Real Estate Board; Mississauga Real Estate Board; Sutton Quantum Realty Inc. Brokerage; Applewood Buick, GMC, Chevrolet, Cadillac; and Bramgate Volkswagen.
For a complimentary discussion on how I might assist you, please click on the website’s blue box showing “Book a Complimentary 15-minute Consultation with Bill“; or go to the Contact Bill tab of this website; send me an e-mail at firstname.lastname@example.org; or call me at (1) 905-599-6365.
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