Bill is a subject matter expert on understanding; building successful relationships; and succeeding in both business and your personal life with individuals from different cultures; different generations; and the application in the workplace of the “Best Practices” of Diversity and Inclusion (including Indigenous Peoples/Native American Peoples).
In-Person or Video-Conferencing Delivery of Training: While I am glad to deliver customized training and coaching personally, if you are out of town and want to avoid paying travelling expenses, I can provide our training and/or coaching by video-conferencing. Both In-Person or Video-Conferencing training or coaching can be provided in one or more webinars/meetings.
Customization Process: To ensure our clients achieve the highest possible ROI from our training or keynote presentation, we work on a needs-assessment basis with clients to identify the frustrations and challenges they are experiencing. That allows our client and us to determine the cultural, generational, indigenous, and/or inclusion sensitivity skills they need to overcome the gaps and barriers that are limiting their success. We then discuss with the client how they want the customized sensitivity skills training/keynote presentation provided.
Content: The content of our customized training/keynotes is based on state-of-the-art research and on-line tools to ensure we provide high value knowledge and high value insights which provide clients practical and actionable solutions.
Complimentary Post-Training Support: For clients receiving customized training, we back our training with complimentary person-to-person or group post-training support. By meeting(s) at the client’s premises and/or through video-conferencing/on-line meetings with the client’s management and/or staff, we provide post-training support for the first two months. After that, post-training this support is provided at a reasonable fee.
I: BUSINESS TRAINING: The talent of an organization’s employees is a critical pillar to their business success. It is also a powerful competitive edge is winning and keeping customers/clients. We offer our suite of sensitivity training in two important areas of business:
- Customer Service and Sales: We provide in-depth customer service and/or sales service training so that our clients can exceed the expectations of customers and prospects of different cultures or different generations.
- Workplace: Personal and Management success at work is achieved by both understanding and exceeding the expectations of employees with different cultural and/or different generational backgrounds. We offers state-of-the-art training in key business areas such as cross cultural and/or cross generational management; building and managing strong multicultural teams.
- Diversity & Inclusion: We specialize on implementing the “Best Practices” of diversity and inclusion in the workplace with respect to employees of different cultures; employees from different generations; and Indigenous and Native American Peoples.
II: RELATIONSHIP TRAINING: Success in building strong cross-cultural and/or cross-generational relationships is achieved through understanding different cultures and/or different generations combined with state-of-the-art training in the human relationship skills valued by individuals from different cultures or different generations.
FULL SERVICE FIRM: Our company is proud to provide complimentary post training support for our clients who have hired us to provide customized Cultural/Generational/Diversity & Inclusion sensitivity skills training. We know that by doing so, we are ensuring that they achieve the maximum ROI from their training investment.
Bill has presenting at the World Trade Centre (Toronto); for the past three years has been selected as a judge for the Canadian National HR Awards; and will be presenting three HRPA webinars this fall on “Indigenous Peoples – Diversity and Inclusiveness”; “Understanding People of Different Cultures and Overcoming Cultural Gaps and Barriers”; and “Generational Sensitivity Skills: Human Relationship Skills with Different Generations”.
Presentations have been made to Royal Bank of Canada; Human Resources Professional Association (HRPA); World Trade Center (Toronto); Halton Region; Reliance Home Comfort; Home Hardware; ICSA (International Customer Service Association)-Toronto Chapter; Mississauga Board of Trade; Hopedale Dental Clinic; Active Chiropractic & Message Therapy; CSAE (Canadian Society of Association Executives); Toronto Real Estate Board; The Oakville, Milton and District Real Estate Board; Mississauga Real Estate Board; Sutton Quantum Realty Inc. Brokerage; Applewood Buick, GMC, Chevrolet, Cadillac; and Bramgate Volkswagen.
For a complimentary discussion on how I might assist you, please go to the Contact Bill tab of this website; or send me an e-mail at email@example.com; or firstname.lastname@example.org or call me at 905-599-6365.
I’ll do my best to respond to you before the end of the business day.