The different generations have very different values, perceptions, attitudes, and beliefs because each generation grew up during a very different set of circumstances.

The only generation most people really understand is their own generation.

If you are interacting with someone from a different generation, you will likely automatically try to build a relationship with them according to your own generation’s unconscious biases, preferences, and  “ways of doing things”.  This can cause the prospect from a different generation to feel that the you cannot relate to them and their needs.

If you are interacting with individuals from different generations, it is important for you to have solid cross-generational human relations skills so that you are seen by them as being aware of their generation’s  values, beliefs, viewpoints, and other aspects of their generation’s DNA and are able to align yourself accordingly.

Complimentary Post-Training Coaching

For our clients we provide complimentary post-training coaching for two months after training is completed to make sure our clients achieve the highest possible ROI from the training we provided.  After that, this coaching is provided at a reasonable rate.

Complimentary Consultation

For a complimentary discussion on how I might assist you, please click on the website’s blue box showing “Book a complimentary 15-minute consultation with Bill“; or go to the Contact Bill tab of this website; or send me an e-mail at; or call me at (1) 905-599-6365.

I’ll do my best to respond to you before the end of the business day.

Thank you,