Most leading organizations realize that providing excellent customer service is very important their success.

It is a good idea to fully recognize that each generation is strikingly different. Each generation has grown up during very different times which has shaped their values, beliefs, behaviors, and expectations.

A customer service representative who lacks cross-generational sensitivity training can be limit in their ability to provide an excellent “customer experience” to an individual from a different generation. For example, Generation Y customer service representatives can be seen by Traditionalists as lacking empathy or sympathy to their more elderly needs.

A company whose customer service professionals have receive generational sensitive training can be a strong “competitive edge” in  providing customer service.

Complimentary Post-Training Coaching

For our clients we provide complimentary post-training coaching for two months after training is completed to make sure our clients achieve the highest possible ROI from the training we provided.  After that, this coaching is provided at a reasonable rate.

Complimentary Consultation

For a complimentary discussion on how I might assist you, please click on the website’s blue box showing “Book a complimentary 15-minute consultation with Bill“; or go to the Contact Bill tab of this website; or send me an e-mail at; or call me at (1) 905-599-6365.

I’ll do my best to respond to you before the end of the business day.

Thank you,