The key to understanding people from a different generation is to be aware of your generational differences with them.

If you do not understand their generation and you lack important generational sensitivity skills , you will try to develop a relationship with them according to the unconscious biases of your own generation.

A generationally-different individual will often interpret this as you not respecting their generation and you wanting to only do things “your way”. This can easily result in you unintentionally triggering one or more cross-generational mistakes with them.

Complimentary Post-Training Coaching

For our clients we provide complimentary post-training coaching for two months after training is completed to make sure our clients achieve the highest possible ROI from the training we provided.  After that, this coaching is provided at a reasonable rate.

Complimentary Consultation

For a complimentary discussion on how I might assist you, please click on the website’s blue box showing “Book a complimentary 15-minute consultation with Bill“; or go to the Contact Bill tab of this website; or send me an e-mail at; or call me at (1) 905-599-6365.

I’ll do my best to respond to you before the end of the business day.

Thank you,